BloQ – Der Blog für Qualität

Latest Babtec Digitalization Knowledge Quality Quality Management

Customer Service

25.01.23

The Customer Satisfaction Analysis: More than Just Fulfilling a Duty

By conducting a customer satisfaction analysis, companies can gain an exciting perspective: how do their own customers perceive the products and services they offer? What potential for improvement do they see? A successful customer satisfaction analysis can do all this. Modern companies should therefore… Read more

Digitalization

Marc Osenberg

17.03.21

Quality-Conscious and Well-Informed: Today’s Customer Behavior

Times are changing. Or is it you? Whereas consumers had to rely on reviews from magazines or advice from specialist retailers for what felt like an eternity ago, today they have a wealth of knowledge in their pockets. With the help of our best friend – the smartphone – we are able to compare product… Read more

Babtec

Lena Weger

10.11.18

Support: A Direct Line to Customers

Employees from Babtec Support receive around 40 queries per day. In order to serve all customers reliably and with skill, even when the number of customers is growing exponentially, the Babtec Support division has been completely revamped. Martin Büschel, Head of Support at Babtec, tells us what’s behind… Read more