Integrated Management System

Your Quality Management System (QMS) focuses on the quality processes that ensure that your product development and manufacturing processes meet your customers' requirements and deliver flawless products. However, good quality management means continuously developing your QMS and making it effective – not least because of the ever-changing requirements and challenges that arise in your company's environment and on the market. Considering your QMS as part of an Integrated Management System (IMS) that also takes into account environmental, IT and occupational safety or sustainability requirements, especially against this background, helps to ensure that quality is created in every respect and that your company can be successful in the long term as well as sustainably.

In practice, however, the requirements from the various management system standards or from laws and official regulations are often dealt with by the respective department heads (for quality, environment, IT, etc.). The same or similar requirements are often checked and analyzed several times and ultimately fulfilled with department-specific actions. In addition, various software tools are used to manage the requirements, if they are used at all.

However, if quality is to be achieved in every respect, only one thing makes sense: all requirements that are relevant to your company should be documented in a central location, evaluated together with the specialist departments and taken into account in your (Integrated) Management System. To do this, you need to analyze which requirements are relevant for which business processes and, in particular, what risk could be associated with a requirement. In order to fulfill requirements, you need guidelines and sensible rules that all employees must know and apply when carrying out their activities. Important prerequisites for this are process descriptions, specification documents and checklists that are easy to understand and accessible at all times, which provide people with security, guidance and support. Because the focus is on people: quality concerns EVERYONE.

Making a management system effective is in the interest of top management and can only succeed through the appropriate process organization of the company in conjunction with motivated and qualified employees. Qualification, knowledge and competence are just as essential as target group-oriented communication – both internally and with your business partners. Using key figures to action successes and failures, dealing with deviations, recognizing risks at an early stage and taking advantage of opportunities, constantly obtaining feedback and continuously implementing improvement actions – all this has long been part of everyday business life, generates quality in every respect and makes up your management system.